Troubleshooting - other

  • Troubleshooting your iTrack

    We're sorry to hear that you're having trouble with your iTrack trackpad! Before reaching out to support, try the following to see if you can restore functionality: Make sure the iTrack is fully charged You are running iPadOS 14.5 or higher Most current firmware installed via Brydge Connect App ...
  • Troubleshooting your W-Touch

    We're sorry to hear that you're having trouble with your W-Touch trackpad! Before reaching out to support, try the following to see if you can restore functionality: Make sure the W-Touch is fully charged Windows 10 is up-to-date Re-pair the device with Windows by "Forgetting" and then pairing I...